Terms of service

Nestora – Terms & Conditions

Welcome to Nestora — where thoughtful design meets everyday organization to bring calm, style, and beauty to your home.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Nestora customer.

1. Definitions

Consumer: An individual making a purchase for personal, non-commercial use.
Distance Contract: A transaction conducted online via our website.
Durable Medium: A format that allows information to be stored unchanged (such as email).

2. Applicability

These Terms apply to all purchases made through the Nestora website.
By placing an order, you confirm your acceptance of these Terms.
In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

Business Name: VENTURES28 LIMITED
Registered Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG
Registration: 79052793

4. Our Offer

At Nestora, we are committed to:

Offering thoughtfully curated storage solutions, baskets, organizers, vases, and home décor essentials with accurate descriptions and high-quality images.
Providing transparent pricing, including applicable taxes and shipping costs shown at checkout.
Keeping product availability and stock information as up to date as possible.

5. Order Process

Orders are confirmed once full payment is received.
A confirmation email will be sent after successful checkout.
Payments are securely processed through trusted third-party payment providers.
Nestora reserves the right to cancel orders due to suspected fraud, pricing errors, or stock limitations.

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery.
Products must be unused, and returned in original packaging in a resalable condition.

7. Returns & Refunds

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
Items must be returned in original, undamaged condition to qualify for a refund.
Approved refunds will be issued to the original payment method.

8. Pricing

All prices are listed in USD.
Nestora reserves the right to correct pricing errors at any time.
International customers are responsible for any applicable customs duties, taxes, or import fees.

9. Product Quality & Warranty

Each Nestora product undergoes a basic quality check before dispatch.
Product images aim to reflect actual colors, finishes, and textures as accurately as possible; variations may occur due to screen settings, lighting, or material differences.
Any issues must be reported within 14 days of delivery.
Warranty does not cover misuse, normal wear and tear, improper handling, moisture damage, stains, scratches, chipping, fading, breakage due to improper placement, or pet-related damage.

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.
Standard delivery may take up to 30 days, depending on destination.
Customers will be notified of delays or stock-related issues where possible.
If delivery is not possible, a replacement or full refund may be offered.

11. Payments

Full payment is required at checkout.
We accept major credit/debit cards, PayPal, and other secure payment methods (as shown at checkout).
For payment-related concerns, please contact our support team promptly.

12. Complaints & Customer Support

Any issues must be reported within 7 days of receiving your order.
Our support team aims to respond within 14 business days.
Valid complaints may be resolved through replacement, store credit, or refund depending on the situation.

13. Dispute Resolution

Nestora aims to resolve disputes fairly and transparently. Unresolved matters may be referred to an independent mediator where applicable.

14. Force Majeure

Nestora is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, courier disruptions, or supply chain interruptions.

15. Governing Law

These Terms are governed by [Insert Applicable Local Law], unless local consumer protection laws provide greater protection.

16. Changes to Terms

Nestora reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website and will take effect immediately upon posting.